Content Watch continuously introduces new products and apps for all types of consumers, but it needed a customer service team that could help market these new releases and at the same time, also provide customer service support. Putting its recruiting expertise to use, CoDev helped Content Watch assemble a team consisting of customer service agents with great communication, listening and validation skills. Starting with just two agents, this offshore team has since grown bigger and stronger, ready to provide excellent service to Content Watch’s ever-expanding customer base.
“Within our current Team, he has been with us the longest. He has been a very important member of our team and is a great leader. The other agents look to him as role model. He understands our products and our systems and is very much a self-starter. We have trusted him with assisting us in training new associates and we have just recently promoted him to a Tier 2 support level. I have never received a customer complaint from any of our customers regarding Hendrix and he gets along with everyone on the team. He is the teams spokesman when things need to be brought to management’s attention and is never shy about letting us know about issues or concerns. Not only is he exceptional, but he has also helped recruit many of other successful members our team. Bringing Hendrix on board was one of the best decision we made”