Buy Box Experts’ core business involves creating a great, hassle-free online selling experience for its clients. CoDev was able help the company achieve this by assembling an Amazon Support Technician team that can promptly handle inquiries from Amazon sellers who want to be more effective in attracting buyers. Now consisting of seven highly qualified developers, this team continues to offer top quality results, and more importantly, give sellers the edge they need to succeed in the competitive Amazon marketplace.
“We worked with an outsourcing company for about 18 months, and the benefits of that setup were limited. We often felt it was more work explaining to our offshore team how to do something than it was to just do it ourselves. We also learned that our team was paid only a fraction of the price we paid the management agency and that the facilities they were working in and the equipment they were using were substandard.
Well, I quickly learned that who you hire and how those people are treated makes a big difference. Enter CoDev. From the beginning of our working relationship, things were just clear and professional. The contract and integration process was smooth and transparent. We had a clear understanding of where their facilities were, what they were like, and who would be managing our people. Their recruiting team went to work quickly and found rockstar employees who had the exact experience we needed. It was night and day from our previous offshore team. This new team, empowered by the CoDev resources and culture, was solving problems even my US people couldn’t fix. We also knew that our team worked in an environment we could be proud of and could use for years to come.
I can’t recommend this company and its leadership team enough. The US team is remarkably insightful and available to your needs and the management team in the Philippines understands how to blend both cultures to help those employees produce effectively and be happy with their jobs. It has been a joy to work with them.”
On their CoDev employee:
“Really positive experience working with her. She knows how to execute on the role and has done a good job acting as lead. She has a good sense of the best action to take when things are ambiguous and I look forward to continuing to work with her.”